GENERAL RENTAL
TERMS AND CONDITIONS
OF SERVENTO BOARDINGHOUSE GmbH

Status 08/2026

1 Applicability of these Terms and Conditions

1.1 SERVENTO BOARDINGHOUSE enters into boarding house tenancy agreements with tenants. The subject matter of a boarding house contract is the letting of furnished flats, with or without a parking space, for a fixed term. The let flat, including its furnishings and any parking space let, is referred to in these General Terms and Conditions as the ‘let property’.

 

1.2 These General Terms and Conditions of Letting apply to the letting and the entire business relationship arising from the performance of the boarding house contract between SERVENTO BOARDINGHOUSE and the tenant, as well as to users of the let properties.

1.3 These General Terms and Conditions of Letting shall also apply to all further boarding house contracts concluded with the tenant until new terms and conditions are published.

 

1.4 The Tenant’s own contractual terms and conditions are not binding on SERVENTO BOARDINGHOUSE unless they have been specifically negotiated between the parties.

2. Conclusion of the Boarding House Contract

2.1 Offers made by SERVENTO BOARDINGHOUSE are subject to change and non-binding until the contract has been concluded.

2.2 The contract is concluded upon SERVENTO BOARDINGHOUSE’s acceptance of the tenant’s booking by means of a booking confirmation, which shall be provided in writing.

3. The rent

3.1 The rent is determined in accordance with the SERVENTO BOARDINGHOUSE price list in force at the time of booking. The rents and prices stated therein are inclusive of the applicable statutory value added tax. If a price has been confirmed in the booking confirmation, that price shall prevail.

 

3.2 The rent includes the taxes and charges applicable at the time the contract is concluded. It does not include local charges which, under local authority law, are payable by the tenant themselves, e.g. visitor’s tax, second home tax, etc.

 

3.3 For services provided more than 4 months after the conclusion of the contract, the rent may be adjusted if VAT is increased or if cost increases have occurred in the hotel and catering sector. The adjustment may be upwards or downwards and may be requested by either party. The adjustment shall be made by SERVENTO BOARDINGHOUSE at its reasonable discretion (Section 315 of the German Civil Code (BGB)). The rent may be increased or reduced by a maximum of 10 per cent in this way.

 

3.4 The rent is payable no later than 14 days after the invoice is issued, but in any event before the start of the tenancy, unless monthly payments have been expressly agreed in individual cases. Agreed monthly payments are to be made monthly in advance, no later than the first working day of the month, free of charge to the account of SERVENTO BOARDINGHOUSE.

3.5 The tenant is only entitled to set off a claim if the counter-claim on which they base their right is undisputed or if that claim has been established by a final and binding judgement. The same applies to traders within the meaning of Section 14 of the German Civil Code (BGB) with regard to the assertion of rights of retention.

4. Provision and departure

4.1 Booked apartments are available to the tenant from 3.00 pm on the first day of the tenancy period (day of arrival). Check-in can take place from 3.00 pm, 24 hours a day.

4.2 There is no entitlement to a specific apartment. If a specific apartment has been confirmed in the booking confirmation, SERVENTO BOARDINGHOUSE is free to provide an equivalent alternative within the building.

4.3 On the day of arrival, the user is obliged to present valid identification at the self-service check-in machine and, unless already done at the time of booking, to provide SERVENTO BOARDINGHOUSE with the details of a valid debit or credit card with sufficient available credit to cover the rent and any other payment claims.

4.4 On the day of arrival, the user is obliged to complete the statutory registration form at the self-service check-in machine in full with their personal details.

 

4.5 On the last day of the tenancy period (day of departure), the property must be vacated by 11.00 at the latest. In the event of a delay in vacating the property on the day of departure, SERVENTO BOARDINGHOUSE may charge 80 per cent of the full accommodation rate if the property is occupied until 18:00, and 100 per cent of the full accommodation rate per day if the property is occupied from 18:00 onwards. This does not give rise to any contractual claims on the part of the tenant, in particular a claim to continued use of the rented property. The tenant is free to prove that the hotel has suffered no loss or a significantly lower loss.

4.6 An extension of the stay beyond the period agreed in the boarding house contract is only possible following a prior extension agreement with SERVENTO BOARDINGHOUSE. If the tenant continues to use the flat after the end of the agreed tenancy period, the tenancy shall not be deemed to have been tacitly extended. An agreement to extend the tenancy must be made at least 14 days before the end of the contract and requires confirmation in writing from SERVENTO BOARDINGHOUSE. If the tenant fails to vacate the flat upon termination of the tenancy and continues to occupy it, SERVENTO BOARDINGHOUSE may claim the agreed rent or the rent customary in the locality for comparable properties for the duration of the non-vacation of the premises. The right to claim further damages is not excluded.

5. Use of the rental property

5.1 The tenant may only use the flats for residential purposes. Parking spaces, as well as furniture and other fixtures and fittings provided by SERVENTO BOARDINGHOUSE, may only be used for their intended purpose.

5.2 If the rented property is not used, or is not used exclusively, by the tenant, the tenant must provide SERVENTO BOARDINGHOUSE with the name, address and date of birth of the user(s) before the start of the tenancy.

5.3 Smoking is not permitted anywhere in the building, including in the flats, corridors or stairwells. In the event of a breach, the user will be charged a flat-rate fee of €300, unless greater damage has been caused. The amount of compensation shall be adjusted upwards or downwards if SERVENTO BOARDINGHOUSE proves that greater damage has been caused or if the tenant proves that less damage, or no damage at all, has been caused.

 

5.4 As a general rule, pets are not permitted at the SERVENTO Boardinghouse.

 

5.5 Photography and filming for purposes other than private use are prohibited throughout the premises.

6. Use of the garage

6.1 The security and safekeeping of the vehicle, its contents and any load are not covered by this contract; the motor vehicle is parked at the tenant’s own risk. SERVENTO BOARDINGHOUSE shall only be liable in accordance with clauses 6.2 to 6.10.

6.2 In addition to these parking terms and conditions, the Highway Code applies to the use of the parking spaces and to conduct within the car park.

6.3 The following are prohibited: the use of fire and smoking; the use of the car park for the storage of items; loading the vehicle with materials not necessary for its operation, such as highly flammable materials; leaving the engine running whilst the vehicle is stationary; and causing any kind of noise that disturbs the peace.

6.4 Traffic signs and notices within the car park must be observed.

6.5 Vehicles may only be driven at walking pace within the car park. When using the multi-storey car park, the duty to show consideration must be observed at all times.

6.6 The vehicle must be parked in the parking space in such a way that vehicles in adjacent spaces can enter and exit unhindered at all times. In the event of non-compliance with this rule, SERVENTO BOARDINGHOUSE may reposition the vehicle as necessary at the tenant’s expense and risk.

 

6.7 It is prohibited to repair or clean the vehicle in the parking space, on the carriageways or on the ramps, or to top up or drain coolant, operating fluids or oils.

 

6.8 Any soiling of the car park and its access and exit routes must be avoided and, if it does occur, must be cleaned up immediately.

6.9 The car park must be used with care and in the proper manner. The tenant is liable for any damage caused negligently or intentionally by them or the user. Such damage must be reported to SERVENTO BOARDINGHOUSE without delay.

6.10 SERVENTO BOARDINGHOUSE reserves the right to amend or supplement these parking terms and conditions at any time. In the event of any amendment, the updated terms and conditions will be displayed by SERVENTO BOARDINGHOUSE within the car park for the attention of users.

7. Subletting

Any subletting or re-letting requires the prior written consent of SERVENTO BOARDINGHOUSE, whereby Section 540(1), second sentence, of the German Civil Code (BGB) is excluded, provided that the customer is not a consumer within the meaning of Section 13 BGB. Occupancy of the apartments by more than the number of persons booked requires the prior written consent of SERVENTO BOARDINGHOUSE.

8. Security

If damage to the rented property is discovered which has been caused by the tenant’s culpable conduct, SERVENTO BOARDINGHOUSE is entitled to require the tenant to provide security in the amount of the expected repair costs and to debit the payment method provided at the time of booking by the amount of any such costs. Once the repair work has been carried out, SERVENTO BOARDINGHOUSE will immediately settle the account with the tenant for the repair costs actually incurred.

9. Cancellation by the tenant 

9.1 SERVENTO BOARDINGHOUSE’s entitlement to the rent remains unaffected if the tenant does not take up occupancy of the rental property. If the tenant gives notice that they will not be using the rental property at all, or will no longer be using it from a specific date onwards, SERVENTO BOARDINGHOUSE is entitled, but not obliged, to let the rental property to another party without the need for notice of termination. SERVENTO BOARDINGHOUSE shall then be entitled to set off the income from such alternative letting against the rent in accordance with clause 9.4. If the let property is not let to another party, SERVENTO BOARDINGHOUSE shall be entitled to set off a flat-rate amount for expenses saved in accordance with the following cancellation provisions.

9.2 The following conditions apply to cancellations by the tenant: For bookings of up to 13 nights, the entire booking may be cancelled free of charge up to 8 days before the arrival date. If the cancellation is made on or after the 8th day before arrival, a cancellation fee of 80 per cent of the cost for the entire booking period will be charged. In the event of a no-show without prior notice or cancellation on the day of arrival, a cancellation fee of 90 per cent of the cost for the entire booking period will be charged. For bookings of 14–30 nights, cancellation of the entire booking is free of charge up to 14 days before the arrival date. If cancellation is made from the 13th day before arrival, or in the event of a no-show without prior notice, a cancellation fee of 80% of the cost for the entire booking period will be charged. For bookings of more than 30 nights, the entire booking may be cancelled free of charge up to 30 days before the date of arrival. If the cancellation is made on or after the 31st day before arrival, or in the event of a no-show without prior notice, a cancellation fee of 80 per cent of the cost for a maximum of 31 nights will be charged.

 

9.3 Notwithstanding clause 9.2, the following cancellation conditions apply to bookings of more than 3 apartments or bookings during trade fairs and special periods, unless otherwise agreed in the contract: A booking may be cancelled free of charge up to 30 days before the date of arrival. In the event of cancellation from 29 days before arrival, a cancellation fee of 80 per cent of the cost for the entire booking period will be charged. 

9.4 SERVENTO BOARDINGHOUSE will endeavour to reallocate any apartments that have not been taken up. Provided that SERVENTO BOARDINGHOUSE is able to provide the cancelled services to third parties (hereinafter referred to as ‘replacement tenants’) within the agreed period, the cancellation fee shall be reduced as follows: the rent for the cancelled service shall be reduced by the amount paid by the replacement tenant for the cancelled service, up to a maximum of the rent for the cancelled service. The cancellation fees under clauses 9.2 to 9.3 shall be calculated on the basis of the rent thus reduced. The booker is free to provide evidence that the aforementioned claim has not arisen or has not arisen in the amount claimed.

 

9.5 Cancellations and similar notices are only valid if they are made in writing.

10. Assignment

The assignment of the tenant’s claims and rights against SERVENTO BOARDINGHOUSE to third parties may only take place in writing with the consent of SERVENTO BOARDINGHOUSE. This does not apply to claims against SERVENTO BOARDINGHOUSE that are for monetary sums, or where SERVENTO BOARDINGHOUSE has no legitimate interest in excluding the assignment, or where the tenant’s legitimate interest outweighs that of SERVENTO BOARDINGHOUSE.

11. Withdrawal by SERVENTO BOARDINGHOUSE

11.1 Where it has been agreed that the tenant may withdraw from the contract free of charge within a specified period, SERVENTO BOARDINGHOUSE shall, for its part, be entitled to withdraw from the contract within that period if there are enquiries from other customers regarding rooms booked under the contract and the tenant does not waive their right to withdraw upon being asked to do so by SERVENTO BOARDINGHOUSE.

11.2 SERVENTO BOARDINGHOUSE is entitled to withdraw from the contract for objectively justified reasons, in particular if

• the tenant fails to fulfil their payment obligations in full despite the setting of a grace period.
• force majeure, strikes, operational disruptions through no fault of their own or other circumstances for which SERVENTO BOARDINGHOUSE is not responsible render the performance of the contract unreasonable;
• SERVENTO BOARDINGHOUSE has reasonable grounds to believe that the stay may jeopardise the smooth running of the business, the safety or the public reputation of SERVENTO BOARDINGHOUSE, without this being attributable to SERVENTO BOARDINGHOUSE’s sphere of control or organisation;
• the premises provided are sublet, re-let or used without authorisation; - rooms are booked on the basis of misleading or false information regarding material facts, e.g. concerning the customer’s identity or the purpose of the stay; material facts in this context may include the customer’s identity, insolvency or the purpose of the stay;
• the purpose or reason for the stay is unlawful

12. Liability of SERVENTO BOARDINGHOUSE

12.1 SERVENTO BOARDINGHOUSE shall be liable for items brought onto the premises in accordance with the statutory provisions. The room safe must always be used for the safekeeping of cash, securities and other valuables. Should a separate agreement be concluded between SERVENTO BOARDINGHOUSE and the tenant or the user regarding the safekeeping of valuable items, the tenant must inform SERVENTO BOARDINGHOUSE of the value of these items no later than upon conclusion of the safekeeping agreement.

 

12.2 Any items left behind by the tenant on the premises of SERVENTO BOARDINGHOUSE will only be forwarded at the tenant’s request, risk and expense. SERVENTO BOARDINGHOUSE undertakes to store such items for 4 weeks. After this period, items of apparent value will be handed over to the local lost property office. In all other cases, they will be handed over to the finder against receipt.

12.3 Where the tenant is provided with a parking space above ground or in the underground car park (including for a fee), this does not constitute a contract of safekeeping. In the event of loss or damage to vehicles parked on the premises or in the underground car park, SERVENTO BOARDINGHOUSE shall only be liable in accordance with clauses 12.4 to 12.9. SERVENTO BOARDINGHOUSE has no duty to monitor the premises.

 

12.4 Without prejudice to the provisions in clauses 12.5 to 12.9, SERVENTO BOARDINGHOUSE’s liability for damage of any kind is excluded. This exclusion does not apply: - to damage caused by SERVENTO BOARDINGHOUSE through wilful misconduct or gross negligence; - in cases of slight negligence, to damage resulting from injury to life, limb or health; – to damage resulting from a breach of material contractual obligations by SERVENTO BOARDINGHOUSE. Essential contractual obligations are all obligations the fulfilment of which is essential for the proper performance of the contract.

12.5 In cases of negligent breach of material contractual obligations, however, SERVENTO BOARDINGHOUSE’s liability – with the exception of damage to life, limb or health – is limited to the damage typical for the contract and foreseeable by SERVENTO BOARDINGHOUSE at the time the contract was concluded or the breach of duty occurred.

12.6 The limitation period for all claims by the customer is one year. This does not apply to claims for damages or other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by SERVENTO BOARDINGHOUSE.

12.7 The above provisions regarding SERVENTO BOARDINGHOUSE’s liability shall also apply in the event of a breach of obligations by SERVENTO BOARDINGHOUSE during the pre-contractual negotiations.

12.8 The above exclusions and limitations of liability also apply to SERVENTO BOARDINGHOUSE’s liability for its employees, vicarious agents and corporate bodies.

12.9 The above exclusions and limitations of liability do not apply to claims under the Product Liability Act, insofar as liability is mandatory under that Act.

13. Liability/Obligations of the Tenant and Occupier

13.1 If a false alarm or fire alarm is triggered as a result of negligent or wilful misconduct on the part of the tenant or occupier, causing damage to SERVENTO BOARDINGHOUSE (e.g. due to the fire brigade being called out, damage to the room, etc.), the tenant shall be obliged to pay a lump-sum compensation of €3,000.00. The amount of compensation shall be adjusted upwards or downwards if SERVENTO BOARDINGHOUSE proves that the damage was greater, or if the tenant proves that the damage was less or that no damage was incurred at all.

13.2 The occupant is obliged to report any damage to their flat, including the furnishings, the garage and their parking space, to SERVENTO BOARDINGHOUSE without delay.

13.3 If the tenant is not the same person as the occupant, the tenant who made the booking and the occupant shall be jointly and severally liable to SERVENTO BOARDINGHOUSE for all damage caused by the occupant, whether intentionally or through negligence.

14. Terms of Use for Guest Wi-Fi Access



These Terms of Use apply to the use of the wireless internet access (‘Guest Wi-Fi’) provided by the Provider to guests.

By activating or using the guest Wi-Fi, the user accepts these Terms of Use.

14.1 Provision of the guest Wi-Fi

The provider offers its guests access to the internet via Wi-Fi for the duration of their stay.

This service is provided as an additional service in connection with the stay, unless expressly agreed otherwise.

There is no entitlement to a specific transmission speed, bandwidth, network coverage or uninterrupted availability. The speed actually achievable may depend, in particular, on the number of users logged in simultaneously, the technical infrastructure, the end device, the wireless connection and the availability of the internet connection.

The provider is entitled to temporarily restrict or interrupt access where this is necessary, in particular due to maintenance work, technical faults, security measures, overload or circumstances beyond its control.

The user’s statutory rights remain unaffected.

14.2 Login details

Login details must not be made publicly available or disclosed to external third parties without the provider’s consent.

The user must take reasonable measures to prevent the unauthorised use of their login details.

If misuse is suspected, the provider may block the relevant account or issue new login details.

14.3. User’s obligations

The user is personally responsible for any actions they undertake via the guest Wi-Fi, in accordance with the relevant legal provisions.

In particular, the guest Wi-Fi must not be used for unlawful purposes.

The following are specifically prohibited:

•   accessing, distributing or making unlawful content publicly available;

•   infringing the copyright, trade mark, personality rights or other rights of third parties;

•   the unlawful use of file-sharing networks, file-sharing services or similar services;

•   the distribution of malware, viruses, Trojans or other harmful programmes;

•   unauthorised access or attempts to access third-party IT systems, networks, user accounts or data;

•   attacks on the technical infrastructure of the provider or third parties;

•   circumventing security measures or access restrictions;

•   sending unlawful messages, in particular spam, phishing or fraudulent messages;

•   actions likely to significantly impair the operation of the guest Wi-Fi or other IT systems.

The user undertakes to comply with the applicable legal provisions.

14.4 Copyright and file sharing

The user is obliged, in particular, to comply with the applicable copyright regulations.

The downloading, uploading, making available or distribution of copyright-protected works without the relevant authorisation from the rights holder is prohibited.

This applies in particular to the unlawful use of peer-to-peer networks and file-sharing services.

14.5 Suspension of Access

The Provider may temporarily or permanently suspend a user’s Wi-Fi access if there are concrete grounds for a breach of these Terms of Use or statutory provisions and the suspension is reasonable in light of the circumstances of the individual case.

The same applies if the suspension is necessary for reasons of IT or network security.

Any legal obligations to block access, or those ordered by the authorities or a court, remain unaffected.

 

14.6 Liability for transmitted content

In principle, the provider merely provides access to the internet.

Provided that the legal requirements for this are met, the provider is not liable for information that users transmit or access via the internet access provided, in accordance with the statutory provisions governing the liability of providers of intermediary services.

The Provider does not endorse the content transmitted or accessed by users or third parties.

Legal obligations arising from court or official orders, as well as legal claims for the blocking of certain content, remain unaffected.

14.7 Security of Wi-Fi access

The user is aware that, despite appropriate technical safeguards, security risks cannot be completely ruled out when using Wi-Fi and internet connections.

The user is personally responsible for protecting their device appropriately. This includes, in particular, keeping the operating system and security updates up to date, using suitable malware protection, and handling access details and confidential information responsibly.

The Provider does not guarantee that data transmission between the User’s device and third-party services on the internet is encrypted at all times. The technology employed by the respective internet service provider is decisive for the encryption of such connections.

14.8 Liability of the Provider

The Provider shall be liable without limitation for damage resulting from wilful misconduct or gross negligence on the part of the Provider, its legal representatives or vicarious agents.

The Provider shall also be liable without limitation in the event of culpable injury to life, limb or health, as well as in other cases of mandatory statutory liability.

In the event of a breach of a material contractual obligation due to slight negligence, the Provider shall only be liable for foreseeable damage typical of the contract. Material contractual obligations are those obligations the fulfilment of which is essential for the proper performance of the contract and on the observance of which the User may regularly rely.

Otherwise, the Provider’s liability for damage caused by slight negligence is excluded to the extent permitted by law.

In particular, the Provider shall not be liable for unlawful content or actions of third parties merely because these were transmitted or accessed via the internet access provided by the Provider, provided that the legal requirements for the limitation of liability applicable to intermediary services are met.

The above limitations of liability also apply in favour of the Provider’s legal representatives and vicarious agents.

14.9 User’s liability

The User shall be liable in accordance with statutory provisions for any damage caused by them through their own fault.

If the user causes damage to the Provider through culpable and unlawful use of the Wi-Fi access, the Provider may, subject to the statutory requirements, claim compensation for the damage incurred.

This applies in particular to damage resulting from intentional or negligent attacks on the IT infrastructure or other culpable breaches of statutory provisions.

Any further liability on the part of the user shall only apply in accordance with the statutory provisions.

14.10 Data Protection

In connection with the provision and operation of the guest Wi-Fi, personal data may be processed to the extent that this is technically necessary or otherwise permitted by law.

Information, in particular regarding the nature, scope, purpose and legal basis of the processing of personal data, any recipients, the retention period and the rights of data subjects, is set out in the separate privacy policy for the guest Wi-Fi.

Insofar as personal data is not required for technical operation, security or on another legal basis, no processing shall take place solely on the basis of these Terms of Use.

14.11 No obligation to register under these terms and conditions

Unless separate identification is required for another legal or contractual reason, these terms and conditions of use do not impose any obligation on the user to register with additional personal data solely for the purpose of using the Wi-Fi.

Any technically required authentication, for example by means of an access code assigned to the stay, remains unaffected by this.

14.12 Termination of the right of use

The right to use the guest Wi-Fi generally ends at the end of the stay or upon expiry of the access details provided for this purpose.

The provider may deactivate access details once the right of use has ended.

 

14.13 Privacy Notice for the Use of the Guest Wi-Fi

This privacy notice provides information on the processing of personal data when using the guest Wi-Fi provided by our boarding house.

1. Data Controller

The data controller is:

SERVENTO BOARDINGHOUSE GmbH

Grpßreuther Straße 70

90425 Nuremberg

Telephone: 09131/92055500

Email: info@servento-boardinghouse.de

Authorised representatives: Dr Hermann Ruttmann, Thomas Werner

2. Provision of the guest Wi-Fi

We provide our guests with internet access via a guest Wi-Fi network during their stay.

When using the guest Wi-Fi, technically necessary data is processed to the extent required to establish and maintain the connection, ensure the secure operation of the Wi-Fi, and detect and rectify technical faults.

 

3. What data is processed?

Depending on the technical infrastructure used, the following data in particular may be processed:

•   IP address of the end device used;

•   MAC address or a private or randomised MAC address used by the end device;

•   Date and time of the establishment and termination of a Wi-Fi connection;

•   Duration of the connection;

•   Wi-Fi access point used;

•   Technical device and connection information;

•   Amount of data transferred;

•   Technical log and error data;

•   Where applicable, login details assigned to the guest or an internal access ID.

We do not, as a matter of principle, analyse the internet content accessed by guests.

In particular, we do not create profiles of our guests’ browsing behaviour and do not, as a matter of principle, analyse which websites or internet services a specific guest uses.

This is subject to technically necessary processes, legal obligations and measures that are permissible and necessary in specific cases to prevent or investigate security incidents.

 

4. Purposes of processing

Processing is carried out, in particular, for the following purposes:

•   Provision of the guest Wi-Fi and establishment of the internet connection;

•   Technical management of Wi-Fi access points;

•   Ensuring the proper and secure operation of the network;

•   Detection, containment and resolution of technical faults;

•   Protecting the Wi-Fi and IT infrastructure against attacks and misuse;

•   Handling specific security incidents where necessary;

•   Complying with mandatory legal obligations.

Data generated during Wi-Fi operation will not be used for advertising purposes unless expressly stated otherwise and the necessary consent has been obtained.

5. Legal bases

Personal data is processed only where there is a legal basis for doing so.

Insofar as the processing is necessary to provide the Wi-Fi access requested by the guest, it is carried out in particular in connection with the provision of this service and – where applicable – on the basis of Article 6(1)(b) of the GDPR.

Where data is processed to protect our IT and network infrastructure, to ensure IT security or to prevent specific instances of misuse, and no more specific statutory provision takes precedence, the processing may be based on Article 6(1)(f) of the GDPR. In this case, our legitimate interest lies, in particular, in the secure and trouble-free operation of our technical infrastructure.

Where processing is necessary to comply with a legal obligation, it is carried out on the basis of Article 6(1)(c) of the GDPR in conjunction with the relevant statutory provision.

Where consent is required for certain processing operations, the processing is carried out on the basis of Article 6(1)(a) of the GDPR or the relevant provision of specific legislation. Consent that has been given may be withdrawn at any time.

In addition, the relevant provisions of the Telecommunications and Digital Services Data Protection Act (TDDDG) apply to telecommunications and traffic data.

 

6. Confidentiality of communications

We comply with the statutory requirements regarding the confidentiality of communications and telecommunications secrecy, insofar as these apply to the services we offer.

As a matter of principle, we neither read, record nor analyse the content of our guests’ communications.

Processing takes place only to the extent that it is permitted or required by law.

7. Logging and Retention Period

Technical connection and log data are stored only to the extent and for the period necessary for the respective purpose and permitted by law.

Data whose continued storage is necessary due to a specific security incident, for the assertion, exercise or defence of legal claims, or due to a legal obligation, may be stored for a longer period in individual cases.

Once the relevant purpose no longer applies, this data will be deleted, provided that no statutory retention obligations prevent this.

8. Recipients and technical service providers

We may engage external IT, network, hosting or telecommunications service providers to operate the guest Wi-Fi.

Where these companies process personal data on our behalf, this is done in accordance with the legal requirements governing data processing on behalf of a controller.

In addition, data may be transferred to public authorities, courts or other authorised bodies, insofar as we are obliged or authorised to do so under applicable law.

Any further disclosure of personal data to third parties will only take place if there is a legal basis for doing so.

9. Data transfers to third countries

As a general rule, no personal data is transferred to countries outside the European Union or the European Economic Area in connection with the guest Wi-Fi service we operate.

10. Cookies, captive portals and access to end devices

Where a so-called captive portal is used for Wi-Fi registration, technically necessary information may be stored on the user’s end device or read from it.

Where such storage or access is absolutely necessary to provide the Wi-Fi access expressly requested by the user, this is carried out in accordance with the relevant legal provisions.

For any additional, non-essential technologies, consent will be obtained prior to their use, where required by law.

11. No obligation to provide additional identification

Unless technically or legally required, we do not request any additional personal data for the mere use of the guest Wi-Fi.

Where Wi-Fi access is technically linked to an existing booking, room number or an individual access code, the data required for this purpose will only be processed within the scope of the permitted purposes in each case.

12. Automated decision-making and profiling

No decision-making based solely on automated processing within the meaning of Article 22 of the GDPR takes place in connection with the regular use of our guest Wi-Fi.

We do not carry out any profiling of our guests’ browsing behaviour.

13. Rights of data subjects

Where the legal requirements are met, data subjects have, in particular, the right to:

•   access to the personal data processed about them;

•   rectification of inaccurate data;

•   erasure of personal data;

•   restriction of processing;

•   data portability;

•   withdrawal of consent with effect for the future;

•   objection to certain processing activities based on legitimate interests.

To exercise your rights, you may contact us using the contact details set out in section 1.

 

14. Right to object

Where we process personal data on the basis of Article 6(1)(f) of the GDPR, you have the right, subject to the statutory conditions, to object to such processing at any time on grounds relating to your particular situation.

You may address your objection to the contact details set out in section 1.

15. Right to lodge a complaint with a supervisory authority

In accordance with the statutory provisions, you have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

In particular, you may contact the data protection supervisory authority responsible for us or any other supervisory authority competent under the GDPR.

16. Data security

We take appropriate technical and organisational measures to protect the personal data processed in connection with the guest Wi-Fi.

These measures are determined taking into account the state of the art, the nature and scope of the processing, and the associated risks.

Regardless of this, users should ensure that they only transmit confidential information via sufficiently secure and encrypted connections and protect their devices with up-to-date software and appropriate security measures.

17. Updates to this Privacy Policy

We may amend this Privacy Policy if there are changes to the technical configuration of our guest Wi-Fi, the service providers used, or the legal requirements.

The version provided at the time of using the guest Wi-Fi shall apply.

15. Place of performance, place of jurisdiction, applicable law

15.1 The place of performance and payment is Erlangen. The company’s registered office is in Nuremberg.

15.2 In commercial transactions, the exclusive place of jurisdiction for SERVENTO BOARDINGHOUSE is Nuremberg. This also applies in the event that the tenant, as a non-commercial party within Germany, has no general place of jurisdiction.

15.3 German law applies exclusively.

15.4 No oral or written ancillary agreements have been made. Amendments or additions to the contract must be in writing to be legally valid. The same applies to any waiver of the requirement for the written form. Unilateral amendments or additions are invalid.

15.5 In accordance with its legal obligation, SERVENTO BOARDINGHOUSE hereby notes that the European Union has established an online platform for the out-of-court resolution of consumer disputes (‘ODR platform’): http://ec.europa.eu/consumer/odr/ However, SERVENTO BOARDINGHOUSE does not participate in dispute resolution proceedings before consumer arbitration bodies. The European Commission’s online platform for online dispute resolution is not available to persons resident outside the EU, including those resident in Switzerland or the United Kingdom.

Erlangen, 21. August 2026